Union Clothing Returns Policy
Union Clothing Newcastle upon Tyne are authorised stockists of all of the brands listed on the website which guarantees their authenticity. All orders are checked before despatch to ensure the goods are in perfect condition, therefore we are confident that you will be happy with your purchase.
If, however, you are unhappy with your goods Union Clothing will happily issue a replacement or refund assuming that they are returned within 14 days of receipt, unworn, complete with all original tags and in original and resaleable condition,(this will not include the original postage and packaging costs).
You must ensure that the goods are correctly packaged so that they are not damaged during transit. If returning footwear please make sure the box is covered in an outer layer with no tape on the footwear box to avoid damage in transit. Please also make sure that the item is sent via a tracked service (insured), as Union cannot take responsibility for returned items that are lost in transit. If the goods are unwanted, or pre-orders canceled, we reserve the right to charge a 4% restocking and handling fee. This charge is to cover bank and admin costs. In the unlikely event of goods being faulted, they may be returned to the manufacturer.
If you wish to return an item, please call 0191 261 0180 / 2331114 or return your item to the returns address below, enclosing either the returns form available below, or enclose your original delivery note and write on your instructions i.e exchange or refund.
Please note, items returned without the above may result in a delay with processing any refunds
As a service to our customers, Union Clothing, Newcastle upon Tyne, would like to point out that we cannot take responsibility for items once washed or worn.
Please download and fill out the returns form below. This is available in Adobe Acrobat format. If you do not have access to a printer please call or email us to inform us of your return, being sure to include all your necessary personal details and the reason for your return.
DOWNLOAD RETURNS FORM
PLEASE NOTE: ALL RETURNS MUST INCLUDE EITHER A RETURNS FORM OR A DELIVERY NOTE ADVISING US OF AN EXCHANGE OR REFUND.
Returns Postal Address -