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Shipping & Returns

 BREXIT UPDATE

EU SALES MAY BE LIABLE FOR TAX AND DUTY IN THE DESTINATION COUNTRY 

Any amounts requested are the sole responsibility of the customer, we will work with you to resolve any problems.
If purchases are returned to us due to unpaid customs charges, any fees outstanding may be deducted from any refund due, together with any initial shipping charges. Finally, if you wish to return an item you must clearly state
 ‘RETURNS’ within our address to eliminate any additional customs charge
Any additional fees will be deducted from any refund due.

 

UK DELIVERY AND WHO WE USE

We aim to delivery orders as quickly as possible. Delivery times stated on the website are in no way a guarantee and are based on approximations. This is due to third party factors, that may cause delays.

For all our UK deliveries we use DHL eCommerce UK offering next working day delivery for £5.50 ( excluding Scottish Highlands and N Ireland.
Orders placed on a Friday before 3.00pm will delivered on the following Monday - orders after 3.00pm will be collected on Monday for Tuesday delivery this is for as many garments as you choose, ( Bank Holidays are not a working day so this will affect delivery times ) Saturday delivery excluding Scottish Highlands and N Ireland will be charged £12.00
We also offer FREE UK DELIVERY on orders over £150.00 
( Excludes Scottish Highlands N Ireland and Saturday Delivery )
DHL eCommerce offer a fully tracked service from the moment of collection
where you can monitor the progress
Customers can personalise the delivery with the following options
Select an alternative delivery date
Opt for delivery to a nominated neighbour
Have the parcel left in a specified safe place 
A card will be left for missed delivery
with instructions for arranging a convenient alternative 

  

RETURNS ADDRESS :-

UNION CLOTHING, 35,HIGH BRIDGE, NEWCASTLE UPON TYNE NE1 1EW

TELEPHONE :- 0191-2331114

 

INTERNATIONAL DELIVERY

FREE DELIVERY DOES NOT APPLY TO INTERNATIONAL ORDERS

We currently use two options for all our European and Worldwide shipping, this enables us to guarantee the best rates

DHL is the industry leader for Express International Delivery, they offer a secure and efficient range of distribution services worldwide including Europe by Road and Air plus Express Worldwide by Air.

DHL ECONOMY SELECT offers a fully trackable service with text alerts, extremely competitive rates and delivery times averaging 2-10 working days, this may vary in more extreme regions due to third party factors that may cause delays, all deliveries must be signed for 

DHL WORLDWIDE EXPRESS BY AIR deliveries are fully tracked with text alerts generally 2-7  working days but this may vary in more extreme regions due to third party factors that may cause delays, all deliveries must be signed for 

Any customs or import duties are charged once the parcel reaches its destination country. These charges must be paid by the recipient of the parcel. 

Unfortunately, we have no control over these charges, and cannot tell you what the cost would be, as customs policies and import duties vary widely from country to country.
The customer takes full liability for all postal charges, return shipment costs, customs charges and handling fees should they refuse to accept a parcel due to import duties or taxes.
Please note - we cannot undervalue orders, or mark them as a gift

 

The exact price for Europe and Worldwide is dependant on weight and the service selected, the amount will be shown on the website at the checkout stage

 Orders falling on Friday after 3.00pm will be collected the following Monday - there are no collections on Bank Holidays 

FOR ALL DHL EXPRESS SERVICES AND TRACKING USE THE LINK BELOW

http://www.co.uk/en/express.html

FOR DHL SERVICES AND TRACKING USE THE LINK

https://www.dhl.co.uk/en/express/tracking.html

                                         RETURNS ADDRESS :-

UNION CLOTHING, 35, HIGH BRIDGE, NEWCASTLE UPON TYNE NE1 1EW

                                      TELEPHONE :- 0191-2331114